D.O.R.C. offers the service you trust - professional, reliable and comprehensive. Our teams of specialized competent engineers are at your disposal 24 hours a day, seven days a week: get instant support whenever and wherever you need it by calling our Helpdesk:
24/7 Telephone Technical Support
+31 (0) 181 890 990
We are committed to providing you with the prompt, precise response to your inquiry, allowing for maximized efficiency, high customer satisfaction and happy patients.
D.O.R.C.'s preventive maintenance program for equipment is aimed at achieving an effective lifecycle performance in terms of longevity, quality, reliability and cost of ownership.
How does it work?
Ensures the correct maintenance for the equipment and its application
Identification and provision of the correct consumables and part replacements
Certified engineers to help maintain the validity and compliance of instrument functions
Maximizes performance by reducing failure and loss of quality
Maintains the equipment's quality through its lifecycle, avoiding potentially expensive failures.
This service is designed to offer a fast and effective repair service for:
- Subretinal instruments
- Anterior instruments
- Diamond knives
- Phaco handpieces
and other equipment from D.O.R.C.
How does it work ?
Certified engineers verify the instruments & equipment performance against original specification
Full function testing under normal conditions
Quality assurance of instrument & equipment performance
Internal turnaround time of approximately 1 week for all hand-held standard ophthalmic instruments
Please make sure that all instruments that are being returned to D.O.R.C. for repair are cleaned & sterilized.